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Return and exchange

What is your exchange policy?

Please note that we do not offer a direct exchange service.

If you are not satisfied with your purchase and wish to receive a different product, we urge you to return your purchase for a full refund (excluding calibration certificates). We will refund your product(s) by its total value to the account originally used during your purchase. To ensure you receive your desired product as soon as possible, we kindly ask that you re-purchase at your convenience.

Please note that you must return the item(s) you want refund to you within 30 days of receipt. Product(s) must be unused - in original packaging with tags and protective stickers intact - and still in the same new condition as when received. Products purchased directly from our website must be returned to our warehouse for a refund.

If you have paid or received customs charges for the item(s) you wish to return, please contact your local DPD or DHL office for instructions on how to receive a credit or refund respectively.

The offer of any product purchased during a campaign period will still be honored should you wish to receive another item instead. Please contact us for more information, we will be happy to help you.

What is your return policy?

You have the right to return any/all products you have purchased directly from guilcor.com within 30 days of receipt of the item(s) for a full refund (excluding calibration certificates).
Product(s) must be unused - in original packaging with tags and protective stickers intact - and still in the same new condition as received.

Products purchased directly from guilcor.com can be returned to our warehouse.

How do I exchange my order?

If you are unhappy with your purchase and would like to receive a different product, we urge you to return your purchase for a full refund. To ensure that you receive the desired product as soon as possible, please make a new purchase at your convenience. If you wish to return your order, please contact us; we will be happy to provide you with further instructions.

Did you receive my return?

Once your return package has been received at our warehouse, it is processed and inspected before we proceed to approve or disapprove the return.

Thank you for understanding that , although we work as quickly as possible, this process may take several business days.

Please note that we are not responsible for items lost in return shipment if you choose to return the package by yourself.

When will I receive my refund?

Once your return package has been received at our warehouse, it is processed and inspected before we proceed to approve or disapprove the return.

The product(s) must be returned within 30 days of receipt. However, it is not a problem if it is received at our warehouse after this period. It must be unused - in its original packaging with tags and protective stickers intact - and still in the same new condition as when received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.